What is TOFA.AF?
TOFA.AF is a new service created by an Afghan American, an Afghan French and with the support of USAID to help Afghans living outside of Afghanistan to send gifts and services to their loved ones living in Afghanistan.   Essentially Tofa.af will carry your sentiments and well wishes to the people that you care about in Afghanistan.   Tofa.af will only deliver the highest quality gift products and will provide western styled customer service to its clients.  

Tofa.af is a partnership by Afghanistan Demain (Afghanistan of Tomorrow) and Digistan an Information Technology Company in Kabul.    Tofa.af is established with complete belief that peace can be established by giving people jobs and economic stability. Tofa.af creates jobs and opportunities for the young, especially those perpetually mired in the lower economic and social strata.  

Employees of Tofa.af are young men and women who have lost their parents or who are economically deprived.  Profits of Tofa.af are used to run shelters and schools for homeless and orphaned kids.

               

Is your website secure? 
We get this question a lot.  Dear Friends, just because the website serves Afghanistan does not mean it is insecure.  

Yes Tofa.af is 100% Secure.   Our site uses the latest SSL technology and encryption to support secure on-line transactions.   All our credit card transactions are handled by CCNOW, one of the leading merchant services in the world.   The website is hosted in USA.

All information provided by our valued customers on the Tofa.af website for registration as well as online purchase is treated as strictly confidential.

What are the ordering procedures?

1. Register Yourself
In order to place an order on TOFA.AF, you have to be a registered user. The registration option appears on top of our home page. Just click on “Register” and complete the easy registration. Credit card information is not necessary to register.  An email with your user id and password will be sent to you.  If you are already registered with TOFA.AF enter your "user name" and "password" to login.   A registered user can have an address book of those individuals whom the user has sent a gift to or would want to send gifts to them. Even if you forget your password, click “forgot password” option and we will send you a new password in the email address provided to us during registration.

You don't need to be logged in to just browse through the various gifts and services. However, you will be prompted to register or sign in when you select any item to be added to your gift cart.

Be assured that Tofa.af will not share any of your registration information with any third parties.

2. Select a Gift

Selecting a gift is easy.  You have 3 ways of finding what you are looking for quickly:

By using the search option on the top left hand side of the home page.   Just enter part of the gift name and Tofa.af will list out all the matching products in the middle section of the home page.

By selecting one of the product categories from the left side of the home page.  Selecting a category will show you the gift packages in the middle of section of the home page.    Clicking on any gift package will give you all the products that Tofa.af has organized under that category.    

By selecting of the Gift Occasions listed on top of the home page, right below the banner.  Selecting a category will show you the gift packages in the middle of section of the home page.    Clicking on any gift package will give you all the products that Tofa.af has organized for that occasions.  

If you need to see more details just click on “More Details” or click on the image of the product.   Once you have found your desired gift, click on “Add to Cart”.   At this point, you can look around more and add more things to your gift cart.  

3. Select a Gift Receiver
Once you have selected your gift, you will be prompted to select your Gift Receiver.  This is where you can select from your own Gift Receiver list or choose Anonymous.    

To add to your Gift Receiver list you will at a minimum need the person’s name, father’s name, contact number and their address and neighborhood where they live in a city. As you can understand, Afghanistan does not have defined addresses as we accustomed to in the West so the more information you can provide the faster we can find your loved ones.   

If you have already registered this gift receiver, you don’t need to register him/her again, just select the name from your list of contacts.    Please be sure that his/her information is updated by you.

By selecting Anonymous, you are asking Tofa.af to select a needy student or family on your behalf.   Tofa.af is connected with the most trusted organizations to determine the right persons for you.   You will receive their bios and pictures once the gift has been delivered to them.

4. Go to Checkout
Once you have selected your Gift Receiver, you are ready Checkout which will transfer the session to our partner merchant provider CCNOW. 

For “Named” Gift Receivers

Payment Instructions

After you Click Go to Checkout you will be prompted to provide your payment information by our Payment Partner CCNOW.  

1)       Select your desired Currency, verify the Quantities and select Shipping To as Afghanistan.   Click Checkout

2)       Next you will be asked to provide a SHIPPING ADDRESS.  Follow these instructions:

a.        First and Last name are required in Name

b.        Enter Address in Afghanistan.  Since usually addresses don’t exist in Afghanistan, please enter whatever you can

c.        Enter a valid Telephone Number in Afghanistan

d.        Write your Special Instructions for us

e.        Enter YOUR OWN Email address for the Billing Email Address and Alternate.  This is asked once again to protect your account.

3)       Enter Your OWN Billing Address Information as requested

4)       Select Credit  Card Payment or PayPal.  Click Continue

5)       Follow Screen instructions for entering your credit card details and finalizing your payment

 

 

For “Anonymous” Gift Receivers

Payment Instructions

By choosing Anonymous you are asking TOFA to identify a qualified student or family to receive your generous gift.

 

After you Click Go to Checkout you will be prompted to provide your payment information by our Payment Partner CCNOW.  

1)       Select your desired Currency, verify the Quantities and select Shipping To as Afghanistan.   Click Checkout

2)       Next you will be asked to provide a Shipping Address. 

a.        Enter YOUR OWN First and Last name in Name

b.        Enter the following Address:  House 10, Street #1 of Karte 4, Kabul, Afghanistan.  Postal  Code is not necessary.

c.        Enter  YOUR OWN Telephone Number,

d.        Write your Special Instructions for us

e.        Enter YOUR OWN Email address for the Billing Email Address and Alternate.  This is asked once again to protect your account.

3)       Enter Your OWN Billing Address Information as requested

4)       Select Credit  Card Payment or PayPal.  Click Continue

5)       Follow Screen instructions for entering your credit card details and finalizing your payment

 

What is the Pricing Currency?
The pricing of the items are in US Dollars. However, to comply with the laws in Afghanistan, all transactions within Afghanistan will be conducted using Afghani currency.  The Exchange rate will change on a daily basis according to market rates.  Please send us an inquiry for the latest exchange rates (support@tofa.af)

What are the payment methods?

International Orders (Orders from outside Afghanistan to be delivered within Afghanistan):

1. Credit Card: We accept VISA, Mastercard, American Express and Discover Card. Our payment processing company is Authorize.net on whose secure server you will be transferred to when you select the credit card payment option. All transactions are processed securely in their server itself. Hence, you won't have to worry about your credit card number being hacked.


2. Checking and Savings Accounts: This option is only available for checking and savings accounts based in USA.   You can specify your account and your bank ABA on TOFA.  The funds will be drawn directly from the account. This option is known as ACH.

How do I find out the status of my current and past orders?
To find out the status of your present order, logon using your registration id and password and then click on “Track My Order” .   Here you will be able to see exactly what the status of your order is.   Order Dispatchers and Field Agents continuously update the status of all orders.  This chart will give you the details of your order and will show the stage of order processing under the column of "Status". When the order has been received and is ready for delivery, it will show "Acknowledged and In Process" and when the item gets delivered, it will show "Delivered".

You  will also be getting an automatic email when a significant step in your order has been completed.

Where do you deliver?
TOFA.AF delivers to the following cities:

Kabul and Cities near Kabul. 

 

Tofa.af will quickly expand its services to the major cities around Afghanistan.

 

We will deliver your order to any location within Kabul or areas within reach of Kabul.  Different charges will apply depending on the distance of the location from Kabul.   When you complete the order, you will be asked to select a “neighborhood”.    If you don’t see the neighborhood, please select “not listed” and give us the name of the neighborhood in the “Special Instructions” Section.   TOFA will charge you an average delivery charge and will email you if adjustments will be required.

What are the delivery charges?

Delivery charges are based on the weight, volume and nature of the product as well as the destination of delivery.  Delivery of heavy items such as TV, Refrigerators, wood and flour can be made either through Courier or through using a truck.

Where is my order now?

To check your order status, just click on the Login link at the top of the page, sign in and then click on “Track My Order”

New Order  means you have just placed an order and is waiting to be processed.

processing means your order could be at any point between the warehouse receiving it and dispatching your goods.

Cancelled means your order has been cancelled either by you or us.

If you find that your order has only been partially delivered, this may be because other items are being dispatched from a different location. However, if your order is obviously incomplete, over-delivered or damaged, or if you wish to change or cancel your order, please email or call us.

 

Can you deliver same day or next day?

We should receive an order for same day delivery before 10AM Afghanistan time.

Orders for Fridays must be placed on Thursday before 2:00 PM Afghanistan Time otherwise orders will be dispatched on Saturday.

What is Shipping Address for my Anonymous Gifts?

On the CCNOW Screen and in the Shipping Address section:

a.        Enter YOUR OWN First and Last name in Name

b.        Enter the following Address:  House 10, Street #1 of Karte 4, Kabul, Afghanistan.  Postal  Code is not necessary.

c.        Enter  YOUR OWN Telephone Number,

d.        Write your Special Instructions for us

e.        Enter YOUR OWN Email address for the Billing Email Address and Alternate.  This is asked once again to protect your account.

 

What is Billing Address and Shipping Address?

Billing address is the address where the bills go to for the credit card you are using for your purchases.

Shipping address is an address of the person to who you want to send a gift or where you want the delivery of a gift.

 

What do you deliver?
Tofa.af is a gift delivery service in Afghanistan, especially designed for those who live outside of Afghanistan.   You can send a variety of wonderful gift that range from sentimental to life’s necessities to every day home appliances.  You can also extend a helping hand by sending school supplies, food rations and blankets for those who are in need of your assistance.  

 

Where do you procure your gifts?   
Tofa.af procures its gifts only from well-known & reputable suppliers in Afghanistan. Tofa.af has a network of vendors throughout Afghanistan who provide us with highest quality of products and services in Afghanistan. 

 

How do you deliver? 
All of products are delivered in person by our own trained field agents.   We believe in superior customer service and personally handle every single order.

Tofa.af also documents the delivery with a short video and will obtain signatures upon each delivery. 

 

Will the gifts look exactly the same as given in the picture?
We at Tofa.af make an effort to provide gifts as shown and described on the web site. However, the appearance & taste of perishables on our product list may vary slightly due to the preparation process in each city, regional availability and seasons.

Are the gifts wrapped?
Cakes and flower boxes are packaged in decorated boxes or baskets.  Flowers are neatly wrapped in cellophane Trimmings (net & ribbons) are added to give an elegant touch. The rest of the gift items i.e. fragrances; stuffed toys etc. are delivered in Tofa.af boxes carrying the Tofa logo. 

 

Can I write my message on the delivery? 
Yes you can.  You can add your own personal message on the order when you checkout in CCNOW in the Shipping Address.

 

What are your delivery timings?
Standard delivery hours to most locations are from 10:00 AM to 8:00 PM Kabul time. Delivery hours may vary slightly at remote locations.

Do you deliver on holidays?
We make deliveries on holidays in some of the cities.  If a delivery cannot be made on the Holiday, an email will be sent to you to give early notification.   

 

Is it possible to deliver on a particular time?
At this time we cannot pre-arrange the time of delivery but we will try if you give us an indication at least 24 hours in advance.

 

What will I be charged? / What are your service charges?
There are no hidden costs. You would be charged exactly the price that is quoted under each gift plus the delivery charge.   This price includes our product, packaging, personal delivery charges, video, receipts and any other incidental charges.

How do I make the payment?
Payments are accepted through credit cards and electronic account debits.   CCNOW is the Tofa.af Credit Card processor.

 

What are the advantages of being a registered member?
Once you are a registered member, you would have a personal address book where you can save the addresses of your gift receivers and while placing the order you could select that particular contact from the list and our system would complete the details for you. We also offer reminder services to our registered members You could send yourself a reminder email on a date of your choice prior to a special occasion like a birthday, anniversary etc.

 

What is the advantage of an address book?
It eliminates the need to provide receiver information repeatedly. You could save the names and addresses of friends and family, which would simplify the order “checkout”  process for you.

Also, the first time that Tofa.af goes to the gift receiver’s location, we will register the exact coordinates of the location via GPS.   You will be able to plug the GPS coordinator into Google Earth and see where the gift was delivered!   But this will also help us deliver your gift quickly and efficiently next time around.

 

Is there a way to edit my personal information and address book?
Yes. You can edit your personal information. Click on ‘My Account’ on the navigation bar on the top of every page and select ‘Edit Profile’ from the list.

 

What do I do if I have forgotten my password?
If you have forgotten your password, please click on forgot password on ‘My Account’ on the top navigation bar. Just insert the email address through which you registered and the password would be sent to your inbox immediately through a system generated email.

 

Is it possible to edit my password?
Click on ‘My Account’ on the navigation bar on the top of every page and select ‘Edit Profile’ from the list

Why is my email address required?
Once you place your order, your order number will be sent to you on your given email address through a system generated email.

Where can I enter special instructions?
Special instructions can be added during the order “Checkout” process in the Shipping Address area in CCNOW.   

How do I know you have received my order?
As soon as you have booked your order, you would receive an auto-generated email confirming it. It will have an order number through which you would be able to track your order.

What happens if the recipient is not available at home/delivery address?  
Tofa.af will call and set up an appointment with the gift receiver before going to the address.  If at the time of the appointment the gift receiver is not available (meaning he does not show up) Tofa.af will make a second attempt of calling and setting up another appointment.   Perishable and edible gifts must be delivered once the gift is ready and cannot be delayed.    Since these products have a limited durability, any degradation in the quality of the product is the responsibility of the gift receiver.

After coordinating with the recipient, our courier will make a second attempt. Tofa.af will make two attempts, after which the recipient is given the option to pick up the gift from the Tofa.af Head Office.  In case, the recipient does not pick up the gift by the end of the day, the gift is disposed off.

An order attempted but not delivered at the end of the day is not attempted the following day. If it is attempted, it is treated as a separate order

How do I contact you?
You could call us at +93799671000 or send us an email through our support@tofa.af email account.

Is it possible to change the delivery details after I’ve placed the order?
Please try to give recipient’s correct address and phone number. In case of incorrect or incomplete information, please inform Tofa.af within 3 hours of placing the order.  Please write to support@tofa.af and include your order number.

Is there another way to place the order?
If you are residing in Afghanistan you can call our office and place an order by cash.  Call +93799671000.

How do I see the Delivery Video?
Very easily.  The video will be sent to you as an email attachment.    Enjoy!