Welcome to the Tofa.af website terms and conditions for use. These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound unconditionally by these terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website.

Before you place an order, if you have any questions relating to these terms and conditions please contact our support team by e-mail at support@Tofa.af.

Definitions

"Conditions" means these terms and conditions and the Special Conditions; "Product" means a product displayed for sale on the Website as gift; "Gift" means a product or service displayed for sale on the Website as gift; "Product Description" means that part of the Website where certain terms and conditions in respect of the individual Product are provided; "Special Conditions" means the terms and conditions in the Product Description; "Users" means the users of the Website collectively; "Personal Information" means the details provided by you on registration; "We/us" means Golden Gift Logistics; "Website" means the website located at www.Tofa.af or any subsequent URL which may replace it; Gift Receiver means an individual identified by you to receive your gift in Afghanistan at the time you place your order OR Gift Receiver means an individual that we will identify for you to receive your humanitarian gift purchased by you.

Use of the website

Access

You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.

Registration

You warrant that:

Ø The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and

Ø You will notify us immediately of any changes to the Personal Information by contacting our support@Tofa.af by e-mail.

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use.

Privacy policy

We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable Data Protection and consumer legislation from time to time in place.

When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password. You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.

It is to ensure you that your personal data will not collect or retain information about your personal (that is your name, address, telephone number, or email address) unless you provide it voluntarily.

If you register online then you will be asked about your zip code, name, email address and phone number.

This personal information will store in your personal profile. When you will shop with us we will automatically tell you so that you feel no difficulty in it.

We will use this data to understand your needs and to improve our products and services. If We will update you of new products by sending you the email.

We use your information only for the following purposes:

Ø Processing your orders;

Ø For statistical purposes to improve this Website and its services to you;

Ø To serve website content and advertisements to you;

Ø To administer this website;

Ø If you consent, to notify you of products or special offers that may be of interest to you.

You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing.

When you create a shopping account while ordering online you will be given the option to receive information from the Golden Gift Logistics, by post, e-mail or telephone, about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure that you tick the appropriate box as you go through the registration process. You may unsubscribe from our contact list at any time by replying with the word "unsubscribe" in the subject line at support@Tofa.af.

Your Personal Information may be disclosed to other businesses within the Golden Gift Logistics Partnership and to reputable third parties who will help process your order. Golden Gift Logistics T/A Tofa.af requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable. We will not release your Personal Information to any company outside of the Golden Gift Logistics. for mailing or marketing purposes.

Indemnity

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and / or your Personal Information.

Our rights

We reserve the right to:

Ø Modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and / or

Ø Change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

Third party links

To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

Purchase of products

Orders

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Website.

Order Creation and Electronic Contracting

The technical steps required creating a contract between you and we Golden Gift Logistics are as follows:

Ø You place the order for your products on the web-site by pressing the confirm order button at the end of the check-out process. You will be guided through the process of placing an order by a series of simple instructions on the web-site.

Ø We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from Golden Gift Logistics.

Ø As your product is shipped from our warehouse we will send you a dispatch confirmation email.

Ø Order acceptance and the completion of the contract between you and us will take place on the dispatch to the your designated gift receiver (identified by you at the time of order placement) of the Products ordered unless we have notified you that we do not accept your order or you have cancelled it.

The Non-acceptance could be of one of the following reasons;

Ø The product you ordered being unavailable from stock.

Ø Our inability to obtain authorization for your payment.

Ø The identification of a pricing or product description error.

Ø You not meeting the eligibility to order criteria set out in the main Terms & Conditions.

The details of your specific contract will not be filed by Golden Gift Logistics Direct. If you do require any information regarding orders you have placed with us, please email us at support@Tofa.af

Order Cancellation/Refunds/Exchanges

With a valid reason a Gift Receiver or the customer may exchange the gift within 8 working days from the date of receipt. Any products returned must be in their original packaging, and unused. Golden Gift Logistics T/A Tofa.af completely holds the right to evaluate the returned gifts and based on its own conclusions reject any returns even the above condition is met.

Perishable gifts and edible gifts cannot be exchanged or refunded at all. Items that have been worn, ironed, steamed or washed will not be accepted as returns or exchanges. Outfits that have any stains, emit body odors or perfume scents, have any kind of iron marks or water stains will not be accepted for returns or exchanges. A refund will only be made if the gift cannot be procured or delivered at all. This will be extremely rare as we have a dedicated team on procurement who will update the website on a daily basis. All delivery areas are controlled by drop downs. We do not accept gifts to delivery areas that cannot be handled. For any exchange, Delivery Charges will not be funded. A minimum of 15% handling fee will be charged for all refunds and exchanges. Custom (ordered to your own specifications) are not exchangeable or refundable at all.

When you place an order for flowers, should you realize you have made a mistake or change your mind, we are able to amend or cancel your order within one hour of it being placed. We regret we are unable to do so after this time.

Notwithstanding any or all of the Terms, Conditions & Disclaimers stated herein above and in FAQ or elsewhere in the tofa.af website, any refund or payment by Tofa.af to the user or anyone else acting on his behalf for any reason whatsoever, voluntarily or on being claimed by any user shall not become a waiver of any or all of the Terms, Conditions and Disclaimers made and shall not become a precedent for similar future actions/claims or confer any rights on the claimant.

Description of products

Tofa.af makes every effort to ensure that the product descriptions and photographs provided on this web site are accurate and life-like. Whilst the reproduction of colours and styles contained on the photographs shown on this website are as accurate as image and photographic processing will allow, Tofa.af cannot accept responsibility for slight variances in colour or style. However, as the actual colours you see will depend on your monitor, VGA card, resolution of your computer, browser used. We cannot guarantee that your monitor's display of any colour will be accurate

Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.

We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy.

Warrenties

Product/services/gifts provided on this site are without warranties of any kind either expressed or implied and Tofa.af website disclaims all or any of them to the fullest extent. Tofa.af does not warrant that the products/services/gifts offered will be error-free, or that the defects will be corrected, or that this site or the server that makes it available are or will be free of viruses or other harmful components. Any warranties or After Sale Services if any offered by the Manufacturers/Vendors on any product shall be serviced directly by such Manufacturer/Vendor and Tofa.af shall not be under any obligation to ensure compliance or handle complaints.

Flowers/Cakes/Cookies

In the event of supply difficulties, we reserve the right to substitute goods or packaging of equal quality and value. Complaints about the flowers and cakes and any persihable items should register within an hour of delivery. Any complaints after that will not be considered. These items needs to keep in cool temperature.

For Flowers, Sweets or other items that are perishable in nature, the delivery would be attempted only once. If the delivery is not executed during that attempt due to incorrect or insufficient address, recipient not at home, address found locked or refusal to accept, the customer shall still be charged for the order. No refunds or exchanges of any kind would be entertained for such items.

Since flower arrangements and cakes are hand-made and decorated, there may be a slight variation from the pictures shown. However we will make sure that we deliver the gift as close as possible to the description/ photograph shown.

Electronics

Products listed in our 'Electronics' section are purchased directly from the authorized dealers. If there is any technical fault after use, it will be covered under the warranty provided by the manufacturers, but these products cannot be replaced due to any other reason such as changing it with a different model or returning due to any other non-technical issue.

Payment

All prices are correct at the time of entering the information onto the system. The total cost of your order is the price of the Products ordered plus delivery charges as set out in the Delivery section of this Website. You will be notified by email in case any adjustments need to be made to the delivery charges. This situation can arise if the location of your gift receiver changes or conditions to reach the gift receiver causes extra costs to Tofa.af. You will not be charged any amounts unless and until you have approved the adjustment amounts.

Payment can be made by any of the methods specified in the Payment section of this Website and payment will be debited and cleared from your account as set out in the Payment section of this Website.

You confirm that the credit, debit card that is being used is yours.

All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorize payment to us, we will not be liable for any delay or non-delivery.

Please read the how to order for payment options available.

Currency Exchange

Tofa.af is obligated under the laws of the Afghan Government of complete any and all transactions in the legal currency of Afghanistan, the “Afghani”. Since all product purchases are in US Dollars on the website, Tofa.af will convert all transactions to its equivalent amount in Afghani. The rate of exchange will be according to market rates but the actual rates will be determined and applied at the sole discretion of Tofa.af. You can ask about the exchange rate by sending an inquiry to support@tofa.af.

Refusal of Transaction

We reserve the right to withdraw any Products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any Product from this Website whether or not that Product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

By making an offer to buy a Product, you specifically authorize us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorization and to authorize individual purchase transactions.

We only cater for overseas for deliveries to Afghanistan. We, at our own sole discretion, may not accept any credit card transactions from Afghanistan.

When you place an order for flowers, should you realize you have made a mistake or change your mind, we are able to amend or cancel your order within one hour of it being placed. We regret we are unable to do so after this time.

Delivery Dates and Times

Golden Gift Logistics does not guarantee the delivery date specified by the sender. Golden Gift Logistics will dispatch gift items within 48 working hours of receiving the order. If sender specifies a particular delivery date, Golden Gift Logistics will postpone the dispatching of the gift item until such a date that it reaches around the specified date of the sender. In any circumstances, Golden Gift Logistics does not guarantee the exact date of delivery specified by the sender. The date of delivery may vary according to the efficiency of respective couriers by which the gift items are dispatched and the remoteness of the recipient.

The normal delivery time of the product ordered is between 9:00 am to 8:00 pm.

Golden Gift Logistics is not responsible for missed/late deliveries due to curfews, acts of government, acts of nature, holidays, incorrect addresses or acts of war.

Refusal to Deliver

We reserve the right to not deliver to certain locations within Afghanistan where we determine that the safety of our staff or anyone associated with us could be at risk. In these cases, you will be notified and alternatives will be provided. Alternatives include: Gift Receiver picking up his gift from the tofa.af offices or the Gift Receiver picking up his gift from an agreed upon safe meeting point.

Tofa.af will return to its office any gift that is refused by the Gift Receiver for whatever reason. Tofa,af delivery agent will attempt to document the reason for refusal to accept the gift and will notify you of the reason, if given. No refunds, exchanges can be given for any gift being refused by the Gift Receiver.

High Value Transactions

All high value transactions such as mobile phones and electronics cannot be shipped until transaction has been cleared by the bank – however long that process may take. We also verify each high value transaction by calling the person, if you have provided wrong information that could delay your delivery and delivery will not be made until correct details are provided by buyer. For any high value transactions, we may also ask for the proof of address and copy of credit card statement used in that transaction.

Agreement to Terms and Conditions

THE USER OF TOFA.AF IS PRESUMED TO HAVE READ ALL THE TERMS AND CONDITIONS HEREIN AND FAQ AND IS DEEMED TO HAVE AGREED, UNDERSTOOD AND ACCEPTED UNCONDITIONALLY ALL THE TERMS, CONDITIONS, PROCEDURES AND RISKS OF USING THE SERVICES AND CAN NOT AT ANY TIME CLAIM IGNORANCE OF ANY OR ALL OF THEM. ALL RELATIONSHIP OF ANY USER WHERESOEVER SITUATED IS GOVERNED BY AND IN ACCORDANCE WITH THE LAWS OF THE GOVERNMENT OF AFGHANISTAN.